The cancellation of a purchase is regulated in our cancellation policy.
The return is not free of charge. You can send the return with a parcel service of your choice or use our DHL Paketschein within Germany.
The costs for the use of our parcel label amount to 3,00 € per parcel and will be charged before the refund directly from the to amount to be refunded.
To create a parcel label for a return, click below on the image of our DHL portal. You will now be taken to the DHL page.
In the form of DHL please enter your own address as sender, our address is already saved.
As order number please use the invoice number or the order number. You will find both on the invoice.
On the next page you must now open your parcel label as " PDF and print ".
Please print this parcel label and stick it on the packed return. You can hand in the parcel free of charge at any DHL branch.
Please use the parcel label for one parcel only. For several parcels, you must also generate and print out several coupons, otherwise it is possible that not all parcels will be delivered by DHL.
Attention, this service only works within Germany. If it is to be returned from abroad, please contact us in advance.